How can we help you?

Go to Dashboard > Billing and click "Change Plan". Upgrades take effect immediately with a prorated charge; downgrades take effect at the end of the current billing period.

We accept all major credit cards (Visa, Mastercard, American Express), processed securely.

Navigate to Dashboard > Billing > Manage and click "Cancel Subscription". Your service will remain active until the end of the current billing period.

Contact support if you believe you qualify for a refund.

All invoices are available in Dashboard > Billing > Invoices. You can download them as PDF for your records.

After signing up, install the Ngris agent (curl -fsSL https://ngris.com/install.sh | sh), save your auth token with ngris auth --token <your-token>, then run ngris http 3000 against your local port. Your local service will be publicly accessible.

Ngris supports HTTP/HTTPS, TCP, UDP, and WebSocket tunnels. HTTP/2 is supported, and HTTP/3 (QUIC) is experimental.

Go to Dashboard > Endpoints > select your endpoint > Settings. Add your custom domain and configure the DNS CNAME record as instructed.

Check your internet connection stability. Ensure the agent is up to date. Review the agent logs for specific error messages. If the issue persists, create a support ticket.

Yes, there's an official multi-arch image. Run docker run --rm --network host ghcr.io/ngris-edge/ngris:latest http 3000 --token <your-token>.

Go to the login page and click "Forgot Password". Enter your email and we'll send you a reset link valid for 24 hours.

Go to Dashboard > Security > MFA and follow the setup wizard. We support authenticator apps (TOTP) like Google Authenticator or Authy.

Yes, on the Team and Enterprise plans (the free Developer plan is single-user). Each member gets their own login with configurable roles and permissions.

Contact our support team to request account deletion. All your data will be permanently removed within 30 days of the request.

Yes. Single sign-on over OIDC (Okta, Microsoft Entra ID, Google Workspace, or any OIDC identity provider) is available on every plan. SAML 2.0 and SCIM are not supported. Configure it under Account > Settings > Single Sign-On.

All tunnels use TLS encryption end-to-end. Data at rest is encrypted using AES-256.

We automatically provision TLS certificates via Let's Encrypt for all endpoints. You can also upload custom certificates in Dashboard > Certificates.

Yes, use Firewall Policies to restrict by IP, country, or set up HTTP Basic Auth. Every plan also supports endpoint RBAC with per-client permissions.

Immediately change your password and revoke all active sessions in Dashboard > Security. Then contact our security team through this support center.

Yes, we run a responsible disclosure program. Report security vulnerabilities to security@ngris.com and we'll respond within 48 hours.